Undo authorization terms (version 2026-11-12)

1. You authorize Undo to contact merchants on your behalf, by email, letter, or through a browser session you sign in to yourself, to cancel subscriptions, request refunds of charges, and negotiate prices, for the subscriptions you choose.
2. We only say what is true. We use the facts from your bank feed, your receipts and what you tell us. We will not share your card number.
3. We never accept less than a full refund, file a card dispute or chargeback, file in small claims court, complain to a regulator, or take any other escalation unless you approve it on the case first.
4. Before a case starts you approve what we will ask for and what it costs. Our team writes and checks every message to the merchant, and you are copied on each one when it is sent.
5. Fees: 30% of money we recover for you, and 30% of the first year of savings from a negotiation. Cancellations are free. No fee is charged until the result is verified (the credit appears in your bank feed, or we hold written evidence). We give you 3 days' notice before charging the card you saved, and you can question any fee.
6. In browser sessions you sign in yourself. We never see, store or log your passwords, and the session's data is deleted when it ends. Each session needs your consent.
7. You can withdraw this authorization at any time in Settings. Open cases then stop; a fee already owed under point 8 still applies.
8. When you approve a case and we have contacted the merchant, the fee for that case applies if the refund or saving arrives within 90 days of our first message, whether the merchant answers us or you. It covers only cases you approved. Anything you never approved is yours to handle, free.
9. If you disconnect your bank or card feed while a case is open, we confirm the result from the merchant's written reply to us or other written evidence, and we charge the card you saved with the same 3 days' notice.
10. Watch (optional paid plan). Watch monitors your connected accounts and alerts you to new recurring charges, price increases, trials and renewals. Its price is worked out from the recurring charges we see in your accounts and is shown before you subscribe. It is billed monthly or yearly, in advance, to the card you saved, and renews automatically until you cancel. The price is locked; if it changes, we tell you at least 30 days before the renewal it applies to, and nothing changes before then. Yearly plans get a reminder 30 days before they renew. What you paid for Watch in a billing period is credited against our success fees that become due in that same period; it is not credited beyond those fees, has no cash value, is not refundable and does not carry over to the next period. You can cancel any time in Settings, in one click: Watch stays on until the end of the period you paid for and nothing more is charged. Past periods are not refunded unless the law requires it.